Refund & Warranty Policy
Last Update: February 1, 2023
Welcome to BEMER, and thank you for your purchase.
This Refund & Warranty Policy governs your purchase and use of any products and accessories offered or made available on or through the BEMER Website (collectively, the “Products”) provided by BEMER Canada, Inc. (“BEMER” or “Company”).
As used in these Terms, "we," "our," "us" and “BEMER" refers to BEMER Canada, Inc., including its parent company and any BEMER subsidiaries and affiliates.
BEMER may, in its discretion, which shall be exercised reasonably and in good faith, from time to time amend this Refund & Warranty Policy. Amendments will be effective thirty (30) days after notice that the Refund & Warranty Policy has been modified has been sent to you via email at the email address on file with BEMER. Except as otherwise provided in the Dispute Resolution Agreement contained in Section 15 of the Terms & Conditions, you agree that thirty (30) days after such notice, any modification becomes effective and is automatically incorporated into the Refund & Warranty Policy as an effective and binding provision. Your continued use of your BEMER product on or after the effective date of any amendment constitutes acceptance of the amended Refund & Warranty Policy. Unless expressly agreed to by an IBD, amendments shall not be retroactive to conduct that occurred prior to the effective date of the amendment.
C. Refund of Enrolment Fee
Bemer offers a 72-hour cancellation guarantee for a 100% refund of the enrolment fee. An IBD who cancels their enrolment will not be eligible for a refund of the Academy Fee if they have not attended as of the date of termination. If you cancel, any enrolment fees paid will be returned within 30 calendar days following receipt of your cancellation notice.
D. Refund of Product Purchases
BEMER offers a ten (10) day cancellation guarantee for all purchases, equal to the full purchase price, provided that the product is returned in its original manufacturer’s box, is complete with all set components, and is found to be in acceptable and undamaged condition. Please note that BEMER products are defined as medical devices per the Food and Drugs Act and the Medical Devices Regulations and as such cannot be resold once opened, whether the equipment shows usage or not.
E. Return Process
All returns must be shipped to BEMER using the UPS Service Return label provided by BEMER. BEMER does not accept shipping collect packages or deliveries without a prior BEMER-provided label. If the returned product is not received by BEMER, it is the responsibility of the Customer or IBD to trace the shipment and no credit will be applied.
F. Warranty Process
All BEMER products have an automatic three (3) year warranty beginning from the date of purchase (date on the invoice), with the exception of the B.Light and the Rechargeable Battery, which have a six (6) month warranty. The warranty only covers manufacturer defects.
If you are having technical issues with your BEMER product and it is within the warranty period, please follow the steps below:
BEMER USA LLC is a leader in the field of microcirculation. BEMER Group North America, 1902 Wright Place, Suite 200, Carlsbad, CA 92008